Saju Mulakkal Joseph's Resume

Saju Mulakkal Joseph
Tampines, Singapore 520363 Singapore	www.sajumulakkal.webnode.com

SUMMARY

I have more than 12 years of extensive IT experience in designing, developing, product bench marking and maintaining (L3 support) on enterprise applications in Investment & Retail Banking, LMS, Industrial automation, CRM for Automotive dealer industry, Billing and Customer Care for Telecoms/ISP/ Cable TV. Managed staff of 12 testers in multiple simultaneous projects and managed a team of test engineers in establishment of automated builds for large s/w systems, generation of test cases for verification, automation and analysis of testing (Tools used Silk Test, Rational Robot).Excellent communication skills, adaptable to new technology information and skills, capable to share knowledge and technical skills with co-workers, Strong organizational and analytical skills, self-motivated and responsible person, Able to work productively either as a single or a team player. Certified Internal Auditor for ISO and Six Sigma Green belt holder

OBJECTIVE

Looking for Suitable assignments on S/W product testing, consulting, product management or strategic Planning position and L3 Production support, my interests also includes: creating new products, enriching existing products, emerging technologies, risk management , quality assurance and production support, bringing out the best efforts of talented people, developing markets and improving customer relations, and developing "learning" organizations through implementation of processes that comply with international quality standards to the delight of internal and external customers.

AWARDS AND HONORS

Agora Mifid/RegNMS Implementation for US/UK Agora.

Regression solutions designed and developed to validate Agora (Order State Management Solutions)- Credit Suisse's Equity Trading System

Database automation testing solution designed, developed and implemented for SumTotal LMS application testing.

GE Fanuc-best employee award received based on the Competitor Product Analysis.

Virtual Software test Lab Set-up at GE-IBC for Testing CME (Cimplicity Machine Edition Products)

ADP-DMS PICK Database Knowledge achieved and shared across the entire offshore team.

Automated Testing Lab set-up at Sataym & DST off-shore development Center.

ISO certification for Chennai office of Kale Consultants Ltd

Valuable contributor for Kale Consultants Ltd for 1998-1999 Year

I had implemented Banking Application packages more than 40 Indian Retails Branches

WORK EXPERIENCE
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May 2nd 2006 - Present Sr. Technical Consultant	Working for Credit Suisse ( Employer -Origem Solutions Pte Ltd)	Singapore
Credit Suisse www.credit-suisse.com Credit Suisse is one of the top 5 investment banks, Credit Suisse Singapore Development Center, is mainly focused on IT and Back office operations, I'm part of Equity IT QA & Agora Production Support Team. Currently my major activities includes 1) Production support 2) Agora Technical Guidance for other development teams 3) Agora Service desk team formation, process and guide lines development for this team 4) Agora upgrade for all UK and APAC regions (Acceptance Test, Release, Project Plan , Sign-off collections etc) Major Contributions For Agora Production Support ( April -07 to Present) RegNMS & MifID compliance Agora Deployment for UK & US UK Agora's migrations from one Data Center to 2nd Data Center. Agora L3 Production support for APAC, US & UK Installations. Agora Scalable TNS Distribution services implemented for Tokyo. Following Production support/Reporting tools are developed and all these tools will execute on every business days 1) Agora volume (incremental) reports and this report is as same as with NYSE published reports 2) Alert messages /emails are prepared for differences of orders (records) between memory db (mmap - Agora) and history DB (Sybase ACE & Sybase IQ) 3) Automated recovery procedure developed for above missed orders (records) 4) Trade statistics backdated data population tool and the graph is prepared (this utility can run as when required) 5) Agora/T-Proxies re-start detector tool developed 6) Web based manual password replication utility developed. 7) Agora Wiki (CSFB Intranet site) enriched with the relevant and necessary documents 8) User password expiry alert emails & reports are prepared 9) dbCopy Latency report and alert emails are prepared. 10) Web based A2A-TIF (GTD/GTC) order tree prepared. 11) Web & email based Stale TNS session & New Group Registeration detector developed. 12) Report for OmanAsia- Agora connection details for a specific day. For Agora QA( May -06 to March 07) On-site co-Ordination with Credit Suisse Pune COE Agora (Functional & Regression) Testing Environment set-up for Agora & GCE Automated testing tool developed using java for testing AGORA's entitlement & authentication functionalities Regression solution designed and developed to validate Credit Suisse's Equity Trading System. -
Dec 2005 - April 2006 QA Lead -II	Sum Total Systems - www.sumtotalsystems.com	Hyderabad-India
SumTotal Systems is one of the leading solution providers for e Learning Industry. I was part of their Test Engineering Team (Sub Division of R&D Team) located at India Development Center. Test Engineering Team will develop various applications and framework for testing. Automation/Functional team and Development and Quick Fix Engineering team are the clients of Test engineering team. Major Contributions ROI Analysis for UI automation framework and submitted the report to the senior management team. Automated DB Testing Framework Designed /Developed and Implemented for SumTotal LMS Application Testing ( This solution will reduce the effort of regression testing of LMS application (Role: Lead / Designer & Developer) Code Flow Analyzer for LMS Application (This web solution will provide the code flow path of LMS application based on Files (ASP/Java Script Pages)/Functions/ Stored Procedure (Role: Lead & Designer ) Technical Contribution to SumTotal LMS LMS is developed using Microsoft ASP/IIS/SQL Server /Oracle Technology. Automated DB Testing frame work will profile all the activities on the DB and also capture the DB calls and O/P. Profiler is hooked on LMS and it developed in VB script. Profiler will collect the activities. Based on the test suite and test case all the profile details will be organized; Collected Profiles can be executed against 2nd environment(DB); these will reduce the regression cycle time. Profiled Info on SQL Server can execute against to Oracle DB (This tool can also able to profile from Oracle to SQL Server). -
Dec 2003 - Dec 2005 System Analyst	GE India Technology Center, (GE Fanuc)- www.geinftrastructure.com	Hyderabad -India
GE ITC is fully owned by GE, I was part of GE Fanuc S/W Development team. Major focus of this team was products testing. We at ITC are responsible for testing of products like VersaPro-PLC, CIMplicity Machine & Plant Edition for Industrial automation; I was part CIMPLICTY Machine Edition & Change Management Products (now it is known as Proficy). My Role: Global Product Test Lead for PCM and ITC Team Lead for View/PLC Major Contribution Acquiring product knowledge of GE Fanuc S/W products and shifting the product ownership to IBC Lab set-up at GE-IBC for Product testing of GE Fanuc Industrial automation solutions Product Test team recruitment and mentoring the team. (We build the team from 2 testers to 18 testers) Proficy Change management (4.5, 5.0 and 5.5) release. Automated Build download, Installation and sanity test utility developed Technical Contribution to PCM 1) PCM is change management solutions for Industrial Automation Applications. Test cases of PCM were automated using AutoEngine (A wrapper utility for SilkTest). 2) Existing defects of AutoEngine were corrected and new required macros are developed using SilkTest. 3) We had prepared an application using windows scheduling technology, hard disk's ghost image method. After the new build generation, this application will download new build and install the application on ghost image (clean stage) and conduct sanity test. Test result will send to all team members. - -
April 2002 - Nov 2003 Team Leader (QA)	ADP India (Pvt.) Ltd www.adp.com	Hyderabad-India
ADP India is a subsidiary of ADP Dealer Services; this division is taking care of CRM products development, implementation and database maintenance of CRM clients. Right Relationship -360 is a CRM product for automotive industry. RR360 can be able to install in ASP mode and it also supports normal stand-alone installation. Around 1800 dealers are using RR360. This product has an interface with DMS (Dealership Management System). DMS system is a hierarchical database system (PICK) at UNIX environment. CRM application is developed under Microsoft technology. I was working as team leader for QA department my major responsibilities are product testing and benchmarking. Major Activities & Technical Contributions Established testing methodology, process for product testing and offshore process defined. Product Change Request (PCR) analyzed, Requirement abstract list prepared and test trace ability matrices prepared and Functional test plans/System test plans prepared and executed Root cause analysis (defect) conducted, Product patch releasing, Performance testing conducted Dealer Management System-DMS & Automotive Dealership CRM knowledge base developed DMS (PICK Database) Interface test cases prepared and executed Identify QA tools and QA best practices needed for the immediate QA team and the entire organization. Automation POC (Proof of Concept) project executed by using Silk and Rational Robot.- -
Jul 2000 - April 2002 Sr. Software Engineer	Satyam Computers & Services Ltd, Hyderabad ( www.satyam.com	Hyderabad-India/ Melbourne -Austerlia / Sacremento -UA
Satyam is one of the major IT solution provider of India with employee strength of 9000, Satyam had involved in development different software applications for catering different business segments like finance, insurance, telecom, manufacturing, health-care and etc. I was the member Telecom VBU (Vertical Business unit). I had contributed my services to their horizontal business unit likes Satyam US and Satyam-Australia. Major Activities & Technical Contributions Automation testing lab set-up at offshore and preparing the automation scripts for verifying the defects, which were identified on Intelecable (Cable TV billing application of DST Innovis Inc) I also involved for defining the work instructions, identifying the deliverables and responsible for leading and execution. I had lead Rating and Message Processing System (RAMPS Version 4.0) functionality testing team (this is a sub system of Intelecable for rating the telephony Call details. I was the team member for the execution of Functionality testing at on-site (DST Innovis Inc, Sacramento-California) this was an onsite-mentoring program. I had lead IQA (Internal Quality Assurance) team, this team was responsible for keeping and tracking of the defects which are assigned to off-shore, we will reproduce the defect and communicate to off-shore development team and after the rectification we will verify the defect existence, conducting code review and closing the defects with required documentations. I had completed the training offered by DST Innovis Inc on Cable TV billing product (Intelecable), during the training we had prepared the knowledge transfer documents. I had contributed for the process definition of our (Satyam) engagement model (DPEM- Development Process Enterprise Model) with DST Innovis Inc-California. I was the team member for building the product knowledge of BSCS and Infranet for implementation and customization at different client locations. (BSCS is a Telecom Billing and customer care product of LHS Inc Infranet is the ISP billing and customer care product of Portal Software Inc) I was the team leader for the bilateral testing of Undefined Local Loop (ULL) system of Primus Telecom-Melbourne with Telstra -
April 1996 - Jun 2000 System Analyst	Kale Consultants Ltd ( www.kaleconsultants.com	Mumbai/Chennai/Pune - India
Kale Consultancy is one of the major software development companies, since 1976. Kales major operations are Banking, Financial, Airlines and Health-care. I was part of their banking division. Kale's banking solution Plutus BAS had implemented more than 1000sites across the country. Major Activities & Technical Contributions Product Testing & Release of Win Bank (Kale's GUI Banking Solution.) Convenience of Banking-COB (Any where Banking solution) Product Testing and Integrated testing with other banking applications Design of Tele-Banking and ATM interface. COB- Low-level design and development Data conversion tool developed for implementation of banking solutions. Version control and Configuration Management of PLUTUS-BAS Install utility developed for PLUTUS-BAS On-Line Help utility developed for PLUTUS-BAS Customization of PLUTUS-BAS (Retail Banking Solution)& SEVA (service branch automation solution) Kale Resource analysis system developed. Documentations for ISO certification & PLUTUS BAS implemented, more than 30 Sites. SEVA UWB Data problem analyzed & MIS Module developed for SEVA solution and Implemented more than 10 sites -
October 1995 - March 1996 EDP Staff Member	India Publications Company	Mumbai-India
This organization was one of the major press media distributors of Mumbai. I was the EDP staff member and engaged with the development of In-house applications like Business Center Automation system, Overhead tracking system. I was also involved in testing, implementation of these applications -

EDUCATION
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Jan 2003 - Dec 2005	Sikkim Manipal University of Health, Medical and Technological Sciences	Hyderabad
Master of Business Administration HR and Marketing Excellent (79%) Grade Point Average -
Aug 1994 - Sep 1995	Institute of Human Resources Development (IHRDE)	Vadakkenchery
Post Graduate Diploma In Computer Applications Computer Science First Class with Distiniction (77 %) Grade Point Average -
Jun 1991 - Jul 1994	Calicut University	Thrissur
BSc Physics (Major) Maths & Chemistry (Minor) First Class (60%) Grade Point Average -

SKILLS

Primary : Software Testing (Manual & Automation),Real Time S/W Production Support, Team Leading & Management
Secondry: Unix C/ESQL Development

H/W : PLC (Versa Max, 90-30,90-70), Quick Panels (CE Box) and All h/w that associate has worked on (PCs, RISC platforms) and AIX 6000,eGenra, Infiniband

Operating Systems: MS-Windows 3.11/ 95/98/NT 4.0. UNIX (SUN Solaris, SCO)/ RH-LINUX, Windows CE.

Programming Languages: C, C++, Java, ESQL, Informix 4GL & Pro-C, GE Fanuc PLC programming

Scripting Tools: HTML, PERL, awk, csh, ksh, SQA basic, TSL, 4test, VB Script, Jscript & openlaszlo

Middle ware: Tuxedo, MTS, OPC (Matrikon and GE Fanuc)

CASE Tools: Rational Rose, Erwin, Server Studio, ERStudio, Insure +, ProcessMax

Databases: Informix, Oracle, SQL Server, Integera, Clipper, FoxPro,MySql & Sybase

GUI Tools: Informix 4GL,VC, Crystal Report

Testing Tools: SQA Rational Robot, Silk, Hindsight, Win runner /Xrunner & DbXl, Visual Build Pro & NUNIT, Mercury Quality Center.

Change Management Tools: CVS, VSS, RCS, SCCS, Clear Case (Multi Site)

KEYWORDS

HOME
eMail => sajumulakkal@hotmail.com
HP => 65-82217650

REFERENCES
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Manish Joshi, Vice president CS- Global QA Credit Suisse -Singapore Singapore, Singapore -

Saju Mulakkal Joseph's Resume (Last updated August 14th 2008)